If you do not agree to these Service Terms, you are directed to discontinue using the Services. FALCON TRANSPORTATION INC reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly.
All advertised fares are subject to change without notice and may be higher during holidays or special events.
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are not included in the estimate and will increase your rate.
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office (888)423-5949 before proceeding on your way.
Based on traffic, weather and road conditions of the day, your driver will make a determination of the safest and fastest route to your destination. He may occasionally opt to take a toll route over a free route based on his knowledge and experience.
Passengers are responsible for any tolls incurred throughout the trip. You will be charged the full toll rate. Discounted rates do not apply. Upon arrival at your destination, the driver will inform you of the tolls and add them to your bill. Tolls may vary from trip to trip based upon the route taken.
Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.
The fare quoted online does not include any additional stops made during your trip.
Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops.
Additional stops are calculated by the distance deviated from the route between the original pick-up and destination.
You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservationist at (888)423-5949.
CANCELATIONS AND NO-SHOW POLICY
A fee will be charged to your credit card for any trip not cancelled within the allotted time of at least 24 hours prior to the appointment.
Cancellations are accepted by email (firstname.lastname@example.org) and by phone at (888)423-5949.
If FALCON TRANSPORTATION INC is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying FALCON TRANSPORTATION INC may result in a no- show charge.
FALCON TRANSPORTATION INC requires that all changes be received by phone, email or through our website at least 24 hours prior to pick-up. If a change made less than 24 hours prior to pick-up cannot be accommodated, the resulting cancellation will cause a full or partial charge to the customer.
CREDIT CARD POLICY
When paying by credit card, you must supply the credit card number in advance for approval. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment.
FALCON TRANSPORTATION INC accepts all of the following cards for payment:
CREDIT CARD PROCESSING
Credit cards are processed approximately 24 hours prior to the trip date. The charges will appear on your statement as the date of processing, not the trip date.
All transactions are handled in a safe, encrypted format by a secure server to ensure FALCON TRANSPORTATION INC and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us.